Tuesday, January 31, 2012

How About Two Splendas

For those of you who know me pretty well, have heard of my escapades in trying to get a cup of coffee to my liking. For those of you who don't then here I am in a nutshell. I love coffee. It's as simple as that. I love coffee during the day or late night. I have coffee at home, at work and on the road. So here is my dilemma: its hard to get someone to make my coffee as I like. I'm the kind of person who is not adverse to paying top dollar for a cup of coffee from Starbucks since I know that I'll order it once, have it repeated to me once and get it just as I asked for it. Going to other places for a cup of joe can be a bit of a adventure. Allow me to elaborate.

Before heading into work I swing by Bite of Lafayette between Bleecker and Houston Streets for a cup of joe. Now there are a few people that work there. The young Thai man is always on point. Now the latino is another story. This is where I find the situation odd. I talk to him in Spanish in order to facilitate my request. This is how I ask for my coffee: Large, Light with Half and Half with 1 Splenda.

Now mind you this is not the first time this exchange between me and him has happened. Like clockwork this is what comes next after I ask for the coffee: Are you sure you don't want two Splendas? The first time I just said no, the second and third times I told him I only take 1 splenda. The fourth time he automatically gave me two and I made him make me another cup with 1 splenda. Now this is probably the fifth or sixth time he does this so I had to let him know where I stood.

Me: Every time I ask for one splenda, you always want to give me two and I always say I only want one

Him: I think the coffee tastes better with two splendas

Me: I don't like it with two splendas. It tastes too sweet with two. Just let me have one please

Him: I'm sorry, its just that people like it better with two. Its ok, the customer is always right

Ok then, if the customer is always right then why is he always trying to give me two splendas. Its one thing if he gave me a few splendas on the side. That's cool, it'll just go with my stash of splendas. But to try to force it on me is just wrong. I work in the service industry. I can understand it if he was trying to upsell the coffee. Maybe a bigger cup for a better price. Nothing wrong with that. But to say that the way you want to make it is better than how I want it while telling me "the customer is always right" is just wrong dude. LOL.

Am I right? Tell me if I'm wrong.

FH

No comments: